The Debate About Defining “UC” Goes On!
Contributors to LinkedIn suggest ways to define UC to customers
More UC ROI Coming From Consumer Mobility and “Customer BYOD”
In a recent webinar, the speakers from the National Association of Call Centers described what industry members were doing to improve their …
“True” Unified Messaging From UC-enabled Voicemail
It’s really tough for any size organization to change the way its end users communicate with each other, as well as how …
Mobile Endpoint Devices Have To Be “Dumb” And Multi-modal, Not “Smart”
It’s unfortunate that the mobile device world got associated with the label “smart.” It made it easy to tag mobile devices as …
Reseller Training Challenges for UC Vendors
For vendors offering training to their resellers/Solutions Integrators, they have had to address several challenges to make the transition to new, cloud-based …
Microsoft Catching Up With Apple And Google Mobile Apps In The Cloud
Microsoft is jumping into the cloud and UC with its new Microsoft Office suite, along with integrations with its Lync communications platform.
UC and Inter-Enterprise Customer Experiences
It is getting pretty obvious that health care organizations are not only going to get the most benefit from Mobile UC, but …
How to Create a Customer Centric Organization
Many organizations have a front office contact center that deals with customer interactions on a daily basis, and a back office that …
Mobile UC Turns Spotlight On “Customers”
If you hadn’t noticed, telephony vendors are trying to move quickly into the UC arena, where voice communications are being subsumed by …
“Contextual” Contact Notifications Must Be Unified
If you think about communication contacts with people, you must also consider their role as “recipients” of a contact, whether the contact …