Multi-modal Messaging Will Dominate Mobile Communications
As wired telephony becomes subsumed by IP-based, mobile unified communications (UC), we are seeing a big increase in messaging communications. That includes …
UC Payoff In “Multi-Persona” Mobile Apps
It’s getting very obvious that it is “consumer BYOD” that is driving all kinds of customer service activities to UC-enabled, mobile, self-service …
Mobility and Software Apps Driving Multi-Modal UC Clouds
It’s getting very obvious that the use of computers is shifting dramatically away from just desktops and portable laptops to personalized, mobile …
The Debate About Defining “UC” Goes On!
Contributors to LinkedIn suggest ways to define UC to customers
Microsoft Catching Up With Apple And Google Mobile Apps In The Cloud
Microsoft is jumping into the cloud and UC with its new Microsoft Office suite, along with integrations with its Lync communications platform.
How to Create a Customer Centric Organization
Many organizations have a front office contact center that deals with customer interactions on a daily basis, and a back office that …
Mobile UC Turns Spotlight On “Customers”
If you hadn’t noticed, telephony vendors are trying to move quickly into the UC arena, where voice communications are being subsumed by …
Time To Change “Contact Centers” To “Interaction Centers”
“Call Centers” became “Contact Centers” when they started to let customers use other forms of communications, i.e., IM chat, email, SMS to …
Do Smart Phone Users Need “Smart Communications” or “Smart Applications?”
I have constantly been looking for a term that would be understandable to consumers and end users who don’t really understand or …
Clouds and Sun in Miami – Cisco Collaboration Summit 2011
In my ‘Happy Birthday, Cisco TelePresence’ blog last month, I wrote about the latest and greatest Telepresence offerings Cisco introduced near the …