Interactive Intelligence Rolling Out New “All-In-One” Customer Services
I’ve been writing about my perspective of UC and contact centers for a long time, and those of you who’ve been following …
Reseller Training Challenges for UC Vendors
For vendors offering training to their resellers/Solutions Integrators, they have had to address several challenges to make the transition to new, cloud-based …
UC and Multimodal Notifications
UC-based, mobile, multimodal communications will be changing how people both initiate and receive contacts from other people, as well as directly from …
Significant Change Will Come to Microsoft’s Tellme
Microsoft announced that Tellme Networks Founder and GM, Mike McCue has decided to leave the company at the end of June. Tellme, who I frequently blog about for their speech recognition and self-service offerings (see previous blog on their Spring ’09 announcement) has been doing great things since they were acquired by Microsoft two years ago
UCStrategies.com Delivering UC Core UC Content at VoiceCon Orlando 2009
A quick update on UC at VoiceCon Orlando 2009
My Experience as a Telemarketer
During this election season, I try to do what I can to help the candidates I’d like to see win, and the …
Enghouse Systems, Ltd and Syntellect acquire Envox Group AB
Enghouse Systems Ltd., and its more well-known US subsidiary, Syntellect, acquired Envox Group AB this week. Speaking just of Syntellect and Envox …
Aspect’s Professional Services Practice – Makes Sense to Me
To build on its movement into the world of UC and its relationship with Microsoft, Aspect announced that it is launching a …
Avaya…Where Are You?
This past year, there has been quite a bit of activity in the UC industry. Mitel acquires Inter-Tel; Gores Group acquires Siemens …
UC, Web 2.0 and the Canadian Contact Centre, eh!
This week I went to Toronto in order to attend the ICCM Canada trade show. This is the third year in a …