Multi-modal Messaging Will Dominate Mobile Communications
As wired telephony becomes subsumed by IP-based, mobile unified communications (UC), we are seeing a big increase in messaging communications. That includes …
Let’s Not Confuse “Collaboration” With “Customer Service”
If you look up the definition of “collaboration,” you will see that it refers to “teamwork” between a group of people working …
Customer Mobility Isn’t A Single “Channel!”
Mobile interactions with customers is more than a “channel” of communication
Mobile UC Means More Customer “Help Desk” Support
The power of UC-enabled self-service applications is very attractive to consumers who want to do things by themselves as much as possible. …
UC Payoff In “Multi-Persona” Mobile Apps
It’s getting very obvious that it is “consumer BYOD” that is driving all kinds of customer service activities to UC-enabled, mobile, self-service …
Mobility and Software Apps Driving Multi-Modal UC Clouds
It’s getting very obvious that the use of computers is shifting dramatically away from just desktops and portable laptops to personalized, mobile …
The Debate About Defining “UC” Goes On!
Contributors to LinkedIn suggest ways to define UC to customers
More UC ROI Coming From Consumer Mobility and “Customer BYOD”
In a recent webinar, the speakers from the National Association of Call Centers described what industry members were doing to improve their …
Microsoft Catching Up With Apple And Google Mobile Apps In The Cloud
Microsoft is jumping into the cloud and UC with its new Microsoft Office suite, along with integrations with its Lync communications platform.
UC and Inter-Enterprise Customer Experiences
It is getting pretty obvious that health care organizations are not only going to get the most benefit from Mobile UC, but …