UC Use Case for Airline Travelers

Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now that the FAA is considering allowing passengers to use their mobile phones for in air communications, it turns out that the majority of travelers, especially business travelers, don’t like that idea at all.

The FCC released its analysis of 1,792 comments on the proposed rule change, which showed the majority opposed to the planned change. More importantly, the Global Business Travel Association of over 6,000 travel mangers, went on record to keep the ban on voice calls on planes.

From a contact initiator’s perspective, big deal! They can still communicate with text without disturbing their fellow passengers. But what about when someone calls them to talk? That’s where the power of UC, coupled with smartphones and tablets can help out.

Instead of legacy “voicemail jail,” which converts a call attempt into a voice message, UC can simply offer options for IM or texting to the caller, based on the status and preferences of the recipient. The recipient still needs to be notified of the inbound contact attempt, and, as offered by AVST to business users of it’s call management products, allows the recipient to send a message to the caller without being directly connected. However, this time the message can be typed, not spoken, but delivered in voice ( or text) to the caller.

Anyway, we should see more such specialized and personalized use cases for UC showing up as more end users use smartphones and tablets in BYOD mode for all their communications.

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