Although there has been a concerted effort by technology vendors to highlight the productivity benefits of UC for internal users through collaborative, person-to-person real-time contacts, I have always viewed the potential of Mobile UC as being of even more value when applied to customer services and contact center applications. This perspective will be presented at the upcoming UC Summit 2013, April 28-May 1, in La Jolla, CA, where I will be joining my colleagues, Blair Pleasant and Don Van Doren, in talking about the new opportunities for VARs, SIs, and Consultants in implementing UC for mobile customer services. This will be particularly important for new mobile self-service applications that must be UC-enabled for flexible, live assistance access.
You can read more on this subject in my recently published white paper at:
If you are Consultant, VAR, or System Integrator, there are new roles for you to play in the evolving world of Mulit-modal Interaction Centers.