UC and Inter-Enterprise Customer Experiences
It is getting pretty obvious that health care organizations are not only going to get the most benefit from Mobile UC, but …
How to Create a Customer Centric Organization
Many organizations have a front office contact center that deals with customer interactions on a daily basis, and a back office that …
Mobile UC Turns Spotlight On “Customers”
If you hadn’t noticed, telephony vendors are trying to move quickly into the UC arena, where voice communications are being subsumed by …
“Contextual” Contact Notifications Must Be Unified
If you think about communication contacts with people, you must also consider their role as “recipients” of a contact, whether the contact …