The weather here in La Jolla today is gorgeous and the UC Summit conference sessions were all very active and interesting. Opportunities for Consultants, VARs and SIs seem abundant for moving their business clients into UC-enabled applications, especially with end user mobility and cloud-based applications.
I will be speaking tomorrow on my view of the “UC Contact Center” as being a great target for the channels to aim at, and this was confirmed at lunch today, when the President/CEO of a New York City-based channel sat down next to me. I asked him about the direction he was seeing from his clients in terms of UC implementation and he indicated the same growing impact of mobility and cloud implementations on traditional telephone usage.
I described to him how the “UC enabled Contact Center” view can cover a lot of functional needs for any business operation, and his reaction was both surprised and very positive. His comment was, ” I never thought about that before and it is very interesting!”
In my discussion with some of the major vendors sponsoring the UC Summit, I also saw similar agreement with that perspective. So, bottom line, expect to see the “UC Contact Center” concept becoming a familiar label for UC implementation planning.