Time To Change “Contact Centers” To “Interaction Centers”
“Call Centers” became “Contact Centers” when they started to let customers use other forms of communications, i.e., IM chat, email, SMS to …
Feedback At The UC Summit 2012
The weather here in La Jolla today is gorgeous and the UC Summit conference sessions were all very active and interesting. Opportunities …
What’s In A Name? “Integrated,” “Unified,” Or “SoMoClo?”
The business communications industry is really getting confused by terminology. First, when have to come up with a name that describes new …