UC and CEBP Can Provide Fast, Secure Communications
Health care activities have long been recognized as a big target for UC flexibility, particularly for mobile end users and for personalized automated notifications. However, a recent announcement by the health care industry’s Joint Commission showed the potential for another way UC-enabled applications can play a key role for convenient and efficient contacts.
The Joint Commission stated that texting medical orders directly is not acceptable because of authentication and record keeping requirements. Needless to say, the convenience of using mobile smartphones and tablets would be limited. However, while person-to-person texting is prohibited, person-to-process-to-person should be acceptable, and that’s where Mobile UC flexibility and CEBP come into play.
The doctor who wishes to initiate a medical order can simply do so through a mobile app that first requires secure access and authentication, including a written signature or voice ID if necessary. The order can be input as speech or typed, and then becomes a text message that is then deliverable to authorized recipients, which can include hospitals, pharmacies, and the specific patient. The voice recording of an order is also useful for validating a record of the medical order.
The patient involved can be immediately notified and have access to a copy of an order to be aware of what will be done and to quickly follow up with timely usage of any medications involved.
Doesn’t that look like a multi-modal UC application to you?