AVST announced that it is acquiring Active Voice, formerly a subsidiary of NEC. Active Voice’s products will join the AVST portfolio, take AVST into the hospitality market, and deliver AVST an OEM relationship with NEC. AVST will continue to manufacture, support and enhance specific Active Voice product offerings for NEC, its channel partners and the independent Active Voice channel. The main benefits to AVST are access to additional distribution channels and expanded engineering resources. NEC customers will also benefit by having better access to AVST’s messaging and speech capabilities. This should also help AVST move more in the unified communications world by way of NEC.
AVST CallXpress delivers call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification fax, with integration to over 250 PBX products using a multitude of integration methods, including SIP, E1/T1, analog, and digital station set emulation. For those of you unfamiliar with Active Voice, the company offers several UM products, including Kinesis (which supports a variety of switches), Repartee LX, and Repartee for Windows. Active Voice’s productivity applications for its Kinesis unified messaging solution include ViewCall, FindMe/FollowMe, and VideoMail. Active Voice OEMs its products through NEC and its products are also sold through reseller partners.
As part of the agreement, AVST and NEC have entered into a long-term strategic technology relationship. AVST now has a stronger OEM relationship with NEC, enabling the company to reach more customers with its messaging and speech products. AVST has been an NEC partner for a while, and is a member of NEC’s UNIVERGE Solutions Partner Program. According to AVST, the two companies have been working together for over 8 years, and as a participant in the UNIVERGE Solutions Partner program, AVST can deliver products with tighter integration to NEC communication products. While AVST’s CallXpress is tightly integrated into the NEC product portfolio, supporting NEC TDM and IP telephony switches, the agreement with NEC means that NEC will now OEM AVST products, offering more options to its customers.
In terms of unified communications, AVST provides a platform that supports several applications of which UM is one of the stronger components. Moving forward, AVST will enhance CallXpress to make better use of presence and availability information and rules to determine how best to complete a communication request. AVST also sees UC solutions helping to bridge the void that currently exists between an ever increasingly mobile workforce and enterprise data.
This acquisition gives AVST additional engineering resources in order to help the company develop additional UC capabilities and functionality, and we expect to see the fruits of this in the coming months.