While business managers in enterprise organizations may just be starting to research their operational business needs to identify and prioritize their UC requirements to improve business processes, IT management must also prepare to migrate existing telephone systems into the coming UC environment.
For the many organizations that are considering deploying the latest version of Microsoft Office Communications Server (OCS 2007 R2) for their UC infrastructure, NET’s newest VX series gateway with Enhanced UC Features, offers a very practical, cost-savings approach for flexibly integrating existing enterprise telephony with the PSTN, SIP trunking, different PBX systems, and various UC applications provided through OCS. This migration can be done very selectively to support specific individual end users (e.g., mobile staff), specific locations, or for specific business groups as needed, rather than everyone at once.
As has been stressed many times, UC is not a single communication system, but a concept of flexible, interoperable communication applications that supports different user interface needs. UC must also be able to integrate with a variety of enterprise business process applications to enable such applications to initiate contacts and to interact with individual end users, both inside (internal staff) and outside (business partners, customers) of an enterprise organization. This also means that communication access for UC applications must support network and device independence, if necessary through appropriate gateways, in order to allow for UC-based contacts between people and any business process applications they communicate with.
The flexibility for Microsoft’s OCS to support a variety of SIP service providers or ITSP’s is also enhanced by NET’s demarcation gateway approach as a certified Microsoft partner for OCS gateways, With NET, it increases the number of supported, approved SIP carriers from three to eleven, and also directly supports a wide list of WAN interfaces.
While it will take time to properly analyze, plan and implement all the potential,high-value business process solutions that can be communications enabled (CEBP) for UC, IT management doesn’t have to wait, but can safely start moving forward with integrating existing telephony capabilities for end users deploying Microsoft’s OCS server and UC applications.
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