The Importance of Zig – Update on Microsoft’s Tellme Reorganization
Last week I blogged about Mike McCue’s planned departure at the end of June from Tellme and Microsoft’s plans to fold Tellme …
Why I Tweet – or How I’ve Come to Love Writing in Under 140 Characters
Oprah does it, Sarah Palin and Michael Palin do it, and apparently Justin Timberlake and Demi Moore do it a lot. And …
Significant Change Will Come to Microsoft’s Tellme
Microsoft announced that Tellme Networks Founder and GM, Mike McCue has decided to leave the company at the end of June. Tellme, who I frequently blog about for their speech recognition and self-service offerings (see previous blog on their Spring ’09 announcement) has been doing great things since they were acquired by Microsoft two years ago
Experts on Demand – the gift that keeps on giving?
One of the more appealing concepts embraced by executives in recent years is delivering first contact resolution through the use of experts …
The Conundrum of Customer Communications
Is it possible to deliver exceptional customer service anymore? Was it ever possible? With each advance in the options for – purchasing …