My Experience as a Telemarketer
During this election season, I try to do what I can to help the candidates I’d like to see win, and the …
Enghouse Systems, Ltd and Syntellect acquire Envox Group AB
Enghouse Systems Ltd., and its more well-known US subsidiary, Syntellect, acquired Envox Group AB this week. Speaking just of Syntellect and Envox …
Aspect’s Professional Services Practice – Makes Sense to Me
To build on its movement into the world of UC and its relationship with Microsoft, Aspect announced that it is launching a …
Avaya…Where Are You?
This past year, there has been quite a bit of activity in the UC industry. Mitel acquires Inter-Tel; Gores Group acquires Siemens …
UC, Web 2.0 and the Canadian Contact Centre, eh!
This week I went to Toronto in order to attend the ICCM Canada trade show. This is the third year in a …
“Virtualization” Is The Key to Unlock Mobile Enterprise UC
Here is an excellent article about the “smartphone” becoming your next computer. http://www.informationweek.com/news/personal_tech/smartphones/showArticle.jhtml?articleID=210605369 I might rephrase the title to something like “Is …