Currently browsing

May 2008

The UC Contact Center Conundrum

It all starts in the contact center. That’s my contention anyway. When you look for the obvious launch point for unified communications …

Verint Verdict – Vindication

Verint Systems announced that it won a patent suit against Nice Systems, providing the company with vindication and $3.3 million in damages. …

Some don’t seem to “get it”

Independent consultants (IC) symbiotically aid both the customer and the vendor. We help the customer better understand the vendors, and we help …