Why Business “Collaboration” Needs Federated UC

In a recent post, I pointed out that the official definition of “communication” means interacting and exchanging information between LIVE people. However, I believe that the term “collaboration” deserves that definition instead of “communications.” Why? Because people are now interacting with online automated business processes, both from mobile devices and …

Computer Control Is No Joking Matter Any More!

Just saw a cute post by my colleague, Jon Arnold, about Woody Allen’s humorous perspective of automated devices that behaved like people. You can see it at: http://www.tmcnet.com/voip/columns/articles/393114-boss-just-heard-from-tablet-youre-fired.htm?subscribed=true It reminded me of the first computer joke I had ever heard when I was being trained by the Rand Corporation at …

Pick Your Virtual Doctor!

                   By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for …

Managing Multimodal Messaging

There is so much change going on in business communications, it is hard to keep track of what’s real and what’s coming! …

UC Use Case for Airline Travelers

Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now …