“Disappearing” Messages In Business Unified Messaging?

While unified communications can be used for personal and social contacts, I like to focus on it’s role in business communications, especially with mobile customers/consumers. With UC increasingly moving to hosted/managed “cloud” services (UCaaS), the CPE-based telephony market is being subsumed by  mobility and wireless IP connectivity, while new forms …

Mobile UC Needs More Control For Contact Recipients

One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things …

Pick Your Virtual Doctor!

                   By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for …

Managing Multimodal Messaging

There is so much change going on in business communications, it is hard to keep track of what’s real and what’s coming! …

UC Use Case for Airline Travelers

Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now …